Refund & Returns Policy – Aushcare Medex

At Aushcare Medex, we prioritize client satisfaction and long-term trust. Our Refund & Returns Policy is designed to provide a transparent, reliable, and hassle-free experience for every client. Please read the following carefully to understand how refunds, cancellations, and returns are handled.

Order Policy

  • Orders are confirmed only after receiving 100% advance payment from the client.

  • Standard delivery time is within 25 working days from the date of order confirmation.

  • Before dispatch, clients receive product photos, packaging updates, and tracking details for full transparency.

  • All payments are processed securely through bank account transfers.

  • We ensure that each order is packed, handled, and shipped with the highest quality standards.

Cancellation Policy

  • Orders may be cancelled within 12 hours of placement.

  • After processing, cancellations are not permitted.

  • If a client cancels within the valid timeframe, refunds will be issued after deducting courier charges and handling fees.

  • Our support team assists clients before they confirm an order, ensuring complete clarity and confidence.

Refund Policy

  • Clients are eligible for a refund if they receive a damaged, defective, or incorrect product.

  • Refund requests must be submitted within 12 hours of delivery with valid proof such as photos or an unboxing video.

  • Once verified and approved, the refund will be processed within 7 working days directly to the client’s bank account.

  • In cases where a replacement is preferred, we ensure priority dispatch of the correct product.

  • Aushcare Medex reserves the right to approve or deny refund claims, but our goal is always to protect client trust.